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Support

Faq

Camera

The Rugged SSD by LaCie is the recommended 4TB SSD to use with the fp / fp L.

A mobile battery that complies with the USB BC standard is available. However, we cannot guarantee products that have not been verified by us.

Lenses

HLA is SIGMA’s proprietary linear autofocus motor. It drives the focus lens directly without going through gears or other mechanical parts, resulting in quiet, fast and extremely precise autofocusing.

Focus breathing will occur, but it is kept to a relatively small amount.

Cine Lens

Please contact your local SIGMA dealer or service provider for further information.

SIGMA World Network

Yes, they may be used on conventional still camera bodies, but the Program Mode, Shutter Speed Priority Mode, and AF functions will not be accessible.

Accessories

You need to remove the EVF-11 to use the HDMI output.
Recording to an external SSD is possible by using the SSD dedicated terminal on the side of the EVF-11.

No, they cannot be used in combination with teleconverter.

Software

Depending on the computer environment, it is identified that the GPU Acceleration Mode cannot be activated or the software crushes down when activated. In such cases, it is assumed that the VRAM data is less than 1 GB or the driver of the graphic card is not updated to the latest version.

When those phenomena are identified, it is recommended to check the followings to address it

GPU Acceleration Mode cannot be activated

it is not possible to activate it when the VRAM data is less than 1 GB.
Please check the detailed information, such as the name of the graphic card, driver version and VRAM, under the column of “GPU Acceleration” in the “Preference Settings” (images below).

In case the software crushes down

Driver may not be the latest version. By updating it to the latest version, the software might operate properly.

Note
Updating the driver to the latest version may have some effects on the operation of other software or the PC.For Windows:in order to update it to the latest version, select “Device Manager” in the Control Panel, and use the right-click on the graphic card to select the “Update Driver Software” under the “Display adapters”.
For Macintosh:in order to update it to the latest version, select the “About this Mac” and click the “Software Update” button.

Service

Yes, a fee is required for the Mount Conversion Service. For more information, please contact your nearest SIGMA representative directly.

SIGMA World Network

The internal mechanism of the SIGMA PL mount cine lenses are very different from EF mount and E mount. Therefore to change the mount, we need to dismantle the whole lens. To guarantee the performance of the lens once dismantled, it requires the same exclusive equipment as building a lens from scratch.
Considering the delivery date and cost, we have not covered PL mount for the mount conversion service.

Other

Please contact us at Market Communication Design Division at pr@sigma-photo.co.jp